Insurance Guidelines

In the event of any loss, damage, injury or accident resulting in, or likely to result in, a claim you must

  1. give immediate notice to your insurance company as soon as reasonably possible and give them any assistance they may reasonably require
  1. immediately send to them any writ or summons issued against you
  1. supply at your own expense full details of the claim in writing including any supporting evidence and information that they require as soon as possible (30 days max) or within a period specified at the time of notification of the event, damage, interruption or bodily injury
  1. take action to minimise the damage and to avoid interruption or interference with the business and to prevent further injury or damage.

Your insurance company will guide you on what you need to do next.

If you are insured by BAF’s insurance partner Balens you can contact them :

By email to claims@ balens.co.uk

By telephone:  Claims Direct Dial 01684 580793;

Main office: 01684 893006.

Claims out of hours: 07918941497

By post to Claims Dept, Balens Ltd, Bridge House, Portland Road, Malvern, WR14 2TA

By Fax: 01684 891361.